Refund Policy

On Deck Delivery LLC – ondeckdelivery.com
Last updated: October 8, 2026

1. All sales are final

California cannabis regulations strictly control how cannabis goods can be returned to a licensed retailer. For that reason, all sales are final once your order is delivered. We cannot accept returns or exchanges of opened or used products, and we cannot take back products because you changed your mind or did not enjoy the effects.

We still want every order to be right. If something is wrong with your order, the steps below explain how we will fix it.

2. Wrong, damaged, defective, or missing items

If you receive the wrong item, an item is missing, or a product arrives damaged or defective, contact us within 24 hours of delivery:

• Call (562) 670-5987 (daily, 10 AM – 10 PM), or
• Email orders@ondeckdelivery.com.

Please include:

• Your name and order number.
• A short description of the problem.
• A clear photo of the product and its packaging (including the label and batch information, if visible).

Please keep the product and packaging until we have resolved your request; we may need to collect it when we replace it. Once we confirm the issue, we will, at our option, replace the item on a future delivery, issue store credit, or refund the affected item to your original payment method.

3. Defective vape hardware

If a vape cartridge or disposable does not work out of the box (for example, it will not draw or the battery will not activate), contact us within 24 hours of delivery and do not try to open or repair it. We will help troubleshoot and, if the hardware is defective, replace it or issue credit. Some brands also offer their own hardware warranty; we can help point you to it.

4. Cancellations

You can cancel your order at no charge any time before it is dispatched to a driver. Call us at (562) 670-5987 as soon as possible. Once your order is out for delivery, we may not be able to cancel it; if you no longer want it, see “Refused deliveries” below.

If we cancel your order (for example, because an item is out of stock or you are outside our delivery area), any amount you already paid will be refunded to your original payment method.

5. Refused deliveries

If you refuse an order at the door, the products go back with our driver and you will not be charged for them. If you prepaid, we will refund the product amount to your original payment method; delivery fees may not be refundable. Repeatedly refusing deliveries may limit your ability to order from us in the future.

6. ID verification at the door

California law requires our driver to check a valid government-issued photo ID for the person who placed the order (and a valid physician’s recommendation or medical card for medicinal orders) before handing over any cannabis. If the ID is missing, expired, does not match the order, or shows that the customer is not old enough, the driver cannot complete the delivery.

In that case, the order is treated like a refused delivery: the products are returned and any prepaid product amount is refunded to your original payment method. Delivery fees may not be refundable.

7. How refunds are issued

• Refunds go back to the original payment method. Depending on your bank, it can take several business days for a refund to appear.
• Store credit is added to your On Deck Delivery account and can be used on a future order.
• Loyalty points or promotions used on a refunded order may be adjusted.

8. Contact

On Deck Delivery LLC, 1000 South Leslie Street, La Habra, CA 90631. Phone: (562) 670-5987. Email: orders@ondeckdelivery.com. This policy is part of our Terms of Service.